What is Vene?
Vene is a proactive health assistant for people managing ongoing care and the family caregivers supporting them. It handles medications, appointments, referrals, refills, and insurance.
The problem
Healthcare hands patients and families a long to-do list, then leaves them to run it. Book the follow-up. Chase the referral that never came through. Call the pharmacy about the refill. Find out whether any of it is covered. The appointment ends and the work begins, and it lands on whoever has the time — usually a family member who does not have any.
The tools built for this mostly watch and report. They track, remind, and summarize. None of them pick up the phone.
What Vene does
Vene understands a patient's care from their health records and their everyday conversations, then follows through on what that care needs next.
It keeps medications on track. Vene knows what was prescribed, notices when a refill is due, and explains what a change means in plain words.
It handles the legwork. Booking appointments, following up on referrals, managing refills, checking insurance. Vene makes the calls and closes the loop.
It reaches out first. Vene watches newly imported records for results, claims, coverage changes, and care that is due, then starts the conversation rather than waiting to be asked.
It keeps everyone aligned. Family members know what happened. Clinicians get the context they need without one person having to carry every message.
Vene reaches patients over ordinary phone calls and text messages. There is no new device and no app to learn.
What Vene is not
Vene does not practice medicine.
Vene does not diagnose conditions, make medical decisions, or replace a clinician. It is not an emergency service. When something needs a clinician's judgment, Vene says so and brings the clinician in.
How we protect your information
Vene is HIPAA compliant. Vanta is our compliance partner and continuously monitors the safeguards behind our HIPAA program. Review Vene’s current compliance status in our public Trust Center.
Vene works for the patient, so the patient stays in control of it. Records are imported only after the patient or their authorized caregiver signs in and consents. Voice conversations are processed in real time and are not recorded. We do not sell personal data, and we do not use your conversations to train third-party foundation models.
Our Privacy Policy sets out what we collect, what we do with it, and the rights you have over it.
Where we are
Vene Health, Inc. is a San Francisco company. We are a coordination assistant that calls and texts. We are not VeneHealth LLC, the clinic in Orlando, and we are not affiliated with them.
Explore Vene
Read how Vene works, see what it means for families and for care organizations, or review our care follow-through method.
For practical help, use the guides to follow up on a medical referral or manage a prescription refill for a family member.
Get in touch
Write to us at team@venehealth.com.