Terms of Service

Effective date: July 24, 2026

These Terms of Service (“Terms”) govern your access to and use of the services offered by Vene Health, Inc. (“Vene,” “we,” “us,” or “our”), including our conversational assistant reached by text message and phone, the browser pages we provide for tasks like enrollment, connecting records, and payment, our web dashboard for sponsoring organizations, our website, and our backend services (collectively, the “Service”). By using the Service, you agree to these Terms. Your use of the Service is also subject to our Privacy Policy, which is incorporated into these Terms by reference.

1. What Vene Does

Vene is a health assistant that navigates healthcare for patients. Vene converses by text message over iMessage and by voice, remembers personal context across conversations, and reaches out proactively to stay on top of a patient’s care. With the patient’s consent, Vene connects to the patient’s health plan and healthcare provider records and watches for things that need attention, such as new results, coverage changes, claims, and care that is due. The patient or another person authorized to help with their care may configure trackers that describe what they want monitored, and Vene records what fits a tracker and flags responses that match the escalation criteria configured in that tracker.

Vene also does the legwork. When a patient asks, or agrees to a suggestion, Vene places phone calls on the patient’s behalf to third parties such as pharmacies, provider offices, health plans, billing offices, medical equipment suppliers, and diagnostic centers, to do things like refill prescriptions, schedule appointments, check claims and bills, and chase down paperwork. Vene may also maintain a dedicated care phone line for a patient that can receive calls back from these third parties. There is no app to install: patients use Vene through ordinary text messages and phone calls, plus secure browser links for tasks like enrollment, connecting records, and payment. The Service also includes a web dashboard for the organizations that sponsor or support a patient’s care, and this website.

2. Medical and Emergency Disclaimer

Important. Please read this section carefully.

Vene is not a medical device and has not been cleared or approved by the FDA or any other regulatory body.
Vene is not an emergency response system and does not contact 911 or any emergency service. If you are experiencing an emergency, call 911 or your local emergency number.
Vene is not a substitute for professional medical care, diagnosis, or treatment. Vene does not diagnose conditions, does not independently assess clinical urgency or severity, and always defers medical judgment to the patient’s care team. Always seek the advice of a qualified healthcare provider for medical questions.
Health information surfaced by the Service is informational only and should not be the sole basis for medical decisions.
Vene is HIPAA compliant. Vanta is our compliance partner and continuously monitors the safeguards behind our HIPAA program. Review Vene’s current compliance status in our public Trust Center. Where a healthcare organization provides the Service under a written agreement, including a business associate agreement, Vene handles the protected health information covered by that agreement in accordance with HIPAA and the agreement’s terms. Direct consumer use is governed by our Privacy Policy and applicable consumer health privacy laws rather than a business associate agreement with a healthcare organization.

3. Actions, Errands, and Your Authorization

Actions Vene takes happen conversationally. Vene proposes an action or responds to a request, and the patient can agree, decline, change the scope, or ask Vene to stop at any point. In-conversation actions include sending secure browser links (for example, to enroll, connect records, or check out), updating trackers, and opening, revising, or cancelling errands.

An errand is a task the patient asks Vene to carry out with a third party, such as calling a pharmacy about a refill or a billing office about a charge. Before working an errand, Vene confirms the scope with the patient: what Vene may do, what it may share, and any limits, such as acceptable appointment times or a maximum amount to accept. By approving an errand, you authorize Vene to contact the third parties involved on the patient’s behalf and to share the information reasonably needed for the task, which may include the patient’s name, date of birth, address, insurance details, and relevant medical information such as medications. If a call requires going beyond the approved scope, Vene asks the patient first. Vene does not share Social Security numbers on calls. You are responsible for the accuracy of the information you provide for an errand.

4. Patient Access and Member Responsibilities

Each patient may invite family members, caregivers, or clinicians to help with their care. Each patient profile covers one patient, and an authorized person may help more than one patient. People have visibility and permissions based on their role. Those with managing access control who is invited, and any authorized person may ask us to remove someone by contacting us.

Members who invite a patient or set up care on a patient’s behalf acknowledge that:

They have the legal right and the patient’s informed consent to invite the patient, to share the personal context they enter on the patient’s behalf, and to connect any records the patient consents to.
They are responsible for telling the patient that Vene is an artificial intelligence service and that conversations are transcribed, before inviting them.
Vene is a supportive tool, not a complete care plan, and should not be relied upon as the sole means of monitoring anyone’s health or safety.
They will maintain independent emergency plans and local support arrangements appropriate to the patient’s situation.

Closing one person’s account removes that person’s access and personal identifiers, but does not automatically delete shared patient records while other authorized people remain. The patient, a person with managing access, or another authorized decision maker may request deletion of a patient profile and its associated data, including when the patient passes away or can no longer use the Service, by contacting us. We process deletion requests within thirty days unless retention is required by law or needed to resolve a dispute, enforce these Terms, or maintain the security of the Service. We are not obligated to mediate disputes between people authorized to help with a patient’s care and may suspend access to a patient profile until a dispute over its management is resolved.

5. Organizations and Sponsored Access

Employers, healthcare providers, and other organizations may sponsor Vene for a group of patients. Sponsored enrollment is direct and opt-in: the organization or its care team invites a patient, and the patient decides whether to enroll by accepting these Terms and our Privacy Policy through a secure enrollment link. We record each acceptance, including the document versions accepted and technical details of the acceptance, as described in our Privacy Policy. An organization that invites patients represents and warrants that it has the legal authority and consent to do so, that the information it provides is accurate, and that it has told each invited patient that Vene is an artificial intelligence service.

What a sponsoring organization can see depends on its role. Employer sponsors see enrollment information, such as who has been invited and enrolled, and aggregate program statistics; they do not see patient health information. Healthcare organizations that participate in a patient’s care may access the individual care information needed for that care, as described in our Privacy Policy. Organization administrators control which staff members can access the organization’s dashboard, and the organization is responsible for activity under its accounts and for its own legal, professional, and contractual obligations to its patients. If we and an organization have signed a separate written agreement, that agreement governs to the extent it conflicts with these Terms. If an organization stops sponsoring a patient’s access, the patient’s access may be suspended; the patient can contact us to continue directly under a consumer subscription or to close their account in accordance with these Terms and our Privacy Policy.

6. AI Disclosure and Crisis Support

Vene is artificial intelligence. It is not a human.

Vene will never claim to be a human, a clinician, or a licensed professional. On calls it places to third parties, Vene identifies itself by name and explains that it helps manage care for patients. Members and organizations must tell each patient they will be interacting with an AI before inviting them, as described in Sections 4 and 5. The Service is intended for adults and may not be used by anyone under eighteen.

We maintain automated safety screening for the agent’s responses. Content that could encourage self harm, minimize a crisis, misrepresent the agent as human or as a clinician, provide unsafe medical direction or invented treatment plans, or overstate what Vene can do is blocked and replaced before it is sent. If a conversation suggests a risk of suicide or self harm, the agent is designed to encourage the patient to speak with a real person and to share crisis support resources such as a crisis line. Vene does not monitor conversations for emergencies and does not contact emergency services.

7. Proactive Contact, Notifications, and Reliability

Vene is proactive: it plans and initiates check-ins, follow-ups, and reminders by text message and, where enabled, by phone call. By enrolling and providing a phone number, you consent to receive these communications, including calls and texts generated by artificial intelligence, at that number. You can stop them at any time by telling Vene to stop contacting you or by contacting us, and we honor that request.

Messages and calls depend on phone connectivity, carrier delivery, third party platforms, and proper account configuration. We do not guarantee that any given message, call, or errand will be delivered, completed, or received in time. Vene should never be considered a replacement for established emergency services or in-person care.

8. AI Powered Conversations

The Service uses artificial intelligence to converse, remember, plan, and act, as disclosed in Section 6. AI responses may not always be accurate or appropriate, and Vene is not a clinician, therapist, or counselor. Anything Vene says is for support and navigation, not medical, legal, financial, or psychological advice. Information Vene relays from third parties, such as a pharmacy or health plan, reflects what that third party said and may be incomplete or wrong. Use your own judgment and seek qualified professionals when needed.

9. Transcription, Recording, and Consent

Conversations with Vene, whether by voice or by text message, are processed by artificial intelligence in real time. Voice conversations are transcribed into text as they happen. Call audio is not recorded or stored; transcripts and text conversations are created and retained as described in our Privacy Policy. This applies to conversations between Vene and the patient, to calls Vene places to third parties while working an errand, and to calls received on a patient’s dedicated care line. On calls with third parties, Vene identifies itself by name, explains that it helps manage care for patients, and states that the call is transcribed. By using the Service, you consent to this processing and transcription, and you confirm that every person you invite or allow to participate in a conversation has been told about it and consents as well.

10. Fees and Payment

Some parts of the Service require payment. For consumer subscriptions, prices, billing frequency, and any free trial are presented before you subscribe, and you must affirmatively accept the renewal terms when you sign up. Subscriptions renew automatically at the end of each billing period and your payment method is charged through our payment processor, Stripe, until you cancel. Vene never collects payment card details in a conversation; if you subscribe during a call or over text, we send a secure Stripe checkout link instead. If an organization sponsors your access, the organization pays under its agreement with us and you are not charged.

You can cancel at any time through the secure billing link Vene sends when you ask, or by contacting us at team@venehealth.com, and cancellation takes effect at the end of the current billing period. Canceling a subscription does not close your account or delete your data; you may terminate your account separately as described below. Except where required by law, fees already paid are not refundable. Prices may change with notice before they take effect, and applicable taxes are added where required.

11. Connected Health Records

With consent, Vene connects to a patient’s health plan and healthcare provider portals and, where a healthcare organization sponsors care, to that organization’s electronic health record system. Connecting records is optional and only happens after the patient or an authorized member signs in and consents. Each connection is governed by the terms and privacy practices of its provider, and we are not responsible for the availability, behavior, or content of those systems or for the accuracy of the records they hold. Disconnecting a records connection at any time stops further syncing. Records already imported are retained so your history stays intact, and you can request their deletion at any time as described in our Privacy Policy.

12. Service Availability

We work to keep the Service running smoothly, but we do not guarantee uninterrupted operation. The Service depends on internet connectivity, phone networks, third party providers, and the systems of the third parties Vene contacts on your behalf. Any uptime targets we publish are goals, not guarantees, and we are not liable for interruptions outside our reasonable control.

13. User Accounts, Eligibility, and Termination

The Service is intended for users who are eighteen (18) years of age or older. By creating an account or using the Service on behalf of a patient, you represent and warrant that you are at least eighteen years old, that any patient you invite to use the Service is also a legal adult, and that you have authority to invite them and to share the personal context required to operate the Service on their behalf.

Your account is tied to your phone number. You are responsible for activity under your account and for keeping your phone number and any secure links we send you under your control. Notify us promptly if you suspect unauthorized access. We may suspend or terminate accounts that violate these Terms or that put a patient’s safety or privacy at risk.

You may terminate your account at any time by telling Vene or by contacting us at team@venehealth.com. Upon termination, we will deactivate your account, cancel any active subscription, and delete or anonymize your account data and personal identifiers within thirty days in accordance with our Privacy Policy, except where retention is required by law or is reasonably necessary to resolve disputes, enforce these Terms, or maintain the security of the Service. Shared patient records may remain available to other authorized people after your account is closed. Provisions of these Terms that by their nature should survive termination, including those concerning intellectual property and user content, disclaimers, limitation of liability, indemnification, and dispute resolution, will survive.

14. Acceptable Use

You agree not to use the Service to harass, deceive, surveil without consent, or harm any person. You agree not to circumvent the consent or confirmation flows that the Service provides to a patient, not to direct Vene to misrepresent your identity or authority to a third party, not to use the Service to commit fraud against a health plan, provider, or any other party, not to infringe any intellectual property right, and not to violate any applicable law. You agree not to use the Service to provide regulated medical, mental health, or emergency services.

15. Intellectual Property and User Content

All intellectual property rights in the Service, including software, models, designs, trademarks, and content, are owned by or licensed to Vene Health, Inc. You may not copy, modify, distribute, or reverse engineer any part of the Service without our prior written consent.

You retain ownership of the personal context, conversation content, and other information you or your patient provide to the Service (collectively, “User Content”). By providing User Content, you grant Vene Health, Inc. a worldwide, non exclusive, royalty free license to host, store, process, transmit, transcribe, summarize, and use User Content as necessary to operate, support, and improve the Service for you, including powering the conversations, memory, trackers, errands, and other features described in these Terms, and including sharing information with third parties at your direction as described in Section 3. This license does not permit us to sell your User Content or use it for advertising. Additional limits on how User Content is processed are described in our Privacy Policy.

16. No Guarantee of Outcomes

The Service is designed to support patients and the people who care for them, not to prevent any specific outcome. We make no promise that Vene will catch every gap in care, complete any particular errand, secure any appointment, prescription, coverage decision, or refund, detect distress, prevent harm, or improve any health outcome. Outcomes depend on many factors outside our control, including connectivity, third party services, the cooperation of the third parties Vene contacts, the choices of the patient and the people helping with their care, and the underlying medical condition itself. Use of the Service is not a guarantee of safety, wellbeing, or any particular result.

17. Assumption of Risk

By using the Service, you and any patient you invite to use the Service expressly assume all risks associated with relying on a software based, non medical, non emergency tool to support a person’s healthcare. These risks include, without limitation, the risk that a message or call is delayed or missed, that an AI conversation is inaccurate or ill timed, that an errand is not completed or is completed incorrectly, that information relayed by a third party is wrong, that a sign of distress is not detected, or that a situation requiring immediate medical or emergency intervention is not surfaced in time. You agree that Vene is not a substitute for in-person care, emergency services, or professional medical judgment, and you accept responsibility for maintaining independent safety plans appropriate to the patient’s situation.

18. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the Service is provided on an “AS IS” and “AS AVAILABLE” basis, without warranties of any kind, whether express, implied, or statutory. Vene Health disclaims all warranties, including, without limitation, implied warranties of merchantability, fitness for a particular purpose, non infringement, accuracy, reliability, availability, and any warranty arising out of course of dealing or usage of trade. We do not warrant that the Service will meet your requirements, that any specific result will be achieved, that the Service will be uninterrupted, timely, secure, or error free, or that defects will be corrected. No advice or information, whether oral or written, obtained from Vene or through the Service creates any warranty not expressly stated in these Terms.

19. Limitation of Liability

To the maximum extent permitted by applicable law, Vene Health, Inc. and its officers, directors, employees, agents, contractors, and licensors shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any damages for personal injury, illness, emotional or psychological distress, loss of life, loss of companionship, loss of data, loss of profits, or loss of goodwill, arising from or relating to your use of, reliance on, or inability to use the Service, even if we have been advised of the possibility of such damages. This limitation applies regardless of the legal theory on which the claim is based, including contract, tort (including negligence), strict liability, statute, or otherwise. Our total cumulative liability for any and all claims arising from or related to the Service shall not exceed the greater of one hundred US dollars or the amount you paid us in the twelve months preceding the event giving rise to the claim. Some jurisdictions do not allow the exclusion or limitation of certain damages, including damages for personal injury or death, so these limitations may not apply to you to the extent prohibited by law.

20. Indemnification

You agree to defend, indemnify, and hold harmless Vene Health, Inc. and its officers, directors, employees, agents, contractors, and licensors from and against any and all claims, demands, liabilities, damages, losses, costs, and expenses, including reasonable attorneys’ fees, arising out of or related to: (a) your use of or access to the Service; (b) your violation of these Terms; (c) your violation of any third party right, including any privacy, publicity, intellectual property, or contractual right; (d) any content or information you submit to the Service, including personal context, health data, or records connections; (e) any harm alleged to have come to a patient, an authorized family member or caregiver, or any third party in connection with your use of the Service; or (f) any dispute between you and another person authorized to help with the patient’s care. We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which case you agree to cooperate with our defense.

21. Modifications to These Terms

We may update these Terms as the Service evolves. We will note material changes by updating the effective date at the top of this page and, where appropriate, by notifying you through the Service. Continued use of the Service after a change constitutes acceptance.

22. Governing Law

These Terms are governed by the laws of the State of Texas, without regard to its conflict of law provisions. Subject to Section 23 (Arbitration and Class Action Waiver), any dispute arising under these Terms shall be resolved in the state or federal courts located in Fort Bend County, Texas.

23. Arbitration and Class Action Waiver

Please read this section carefully. It affects your legal rights, including your right to file a lawsuit in court.

Agreement to Arbitrate. Any dispute, claim, or controversy arising out of or relating to these Terms or the Service, including the formation, interpretation, breach, or termination of these Terms, and whether the claims are based in contract, tort, statute, fraud, misrepresentation, or any other legal theory, shall be resolved through binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, rather than in court. The arbitration shall be conducted in Fort Bend County, Texas, or by telephone or video conference at the claimant’s option. Judgment on the arbitrator’s award may be entered in any court of competent jurisdiction.

Exceptions. Either party may bring an individual claim in small claims court if it qualifies, and either party may seek injunctive or other equitable relief in a court of competent jurisdiction for actual or threatened infringement of intellectual property rights.

Class Action Waiver. You and Vene Health, Inc. agree that any dispute will be brought in an individual capacity only, and not on behalf of, or as part of, any purported class, consolidated, or representative proceeding. Neither you nor Vene may serve as a class representative or class member, and the arbitrator may not consolidate the claims of more than one person. If a court decides that this Class Action Waiver is unenforceable as to any claim or remedy, then that claim or remedy (and only that claim or remedy) shall be severed from arbitration and brought in court, while all other claims shall continue in arbitration.

Opt Out. You may opt out of this arbitration agreement by sending written notice to team@venehealth.com within thirty (30) days of first accepting these Terms. The notice must include your name, the phone number associated with your account (or the email address, if one is on file), and a clear statement that you wish to opt out. Opting out has no other effect on your use of the Service.

24. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court or arbitrator of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it enforceable, or, if modification is not possible, severed from these Terms. The remaining provisions shall continue in full force and effect. The invalidity or unenforceability of any provision in any jurisdiction shall not affect the validity or enforceability of that provision in any other jurisdiction.

25. Force Majeure

Vene Health, Inc. is not liable for any failure or delay in performance caused by circumstances beyond our reasonable control, including acts of God, natural disasters, fire, flood, power outages, internet or telecommunications failures, third party service interruptions, labor disputes, government actions, public health emergencies, or any other event of force majeure. Notifications, calls, and actions that depend on these systems may be delayed or unavailable during such events.

26. General Provisions

Entire Agreement. These Terms, together with our Privacy Policy and any other policies expressly incorporated, constitute the entire agreement between you and Vene Health, Inc. regarding the Service and supersede any prior agreements or understandings.

Assignment. You may not assign or transfer these Terms or your account without our prior written consent. We may assign these Terms to an affiliate or to a successor in connection with a merger, acquisition, sale of assets, or by operation of law, without notice.

Notices. We may provide notices through the Service, including by text message to the phone number associated with your account, by email where we have one on file, or by posting on our website. Notices to us should be sent to team@venehealth.com.

Waiver. Our failure to enforce any right or provision of these Terms will not be considered a waiver of that right or provision.

No Third Party Beneficiaries. These Terms do not create any rights enforceable by any third party.

Survival. Sections concerning intellectual property and user content, disclaimers of warranties, limitation of liability, indemnification, dispute resolution, severability, and any other provisions that by their nature should survive, will survive termination of these Terms or your account.

27. Contact Us

If you have any questions about these Terms, contact us at:

Vene Health, Inc.
10702 Lighthouse Peak, Richmond, TX 77406
team@venehealth.com