Terms of Service

Effective date: July 4, 2026

These Terms of Service (“Terms”) govern your access to and use of the services offered by Vene Health (“Vene,” “we,” “us,” or “our”), including our caregiver mobile application, the companion application installed on a loved one’s phone, our web dashboard for care organizations, our website, and our backend services (collectively, the “Service”). By using the Service, you agree to these Terms. Your use of the Service is also subject to our Privacy Policy, which is incorporated into these Terms by reference.

1. What Vene Does

Vene is software that helps caregivers stay close to a loved one. The Vene agent holds conversations with the loved one through voice calls in the app and, where enabled, over regular phone calls to and from the Vene phone line, and it can also converse by text message over iMessage or SMS. It remembers personal context, draws on wearables the loved one already owns, medical records the loved one or an authorized caregiver chooses to connect and, as integrations become available, smart home devices. It notifies caregivers when something appears to need their attention and helps them prepare for doctor visits with briefings and summaries. The Service also includes a web dashboard that home care agencies and other organizations use to set up and manage care, and a care circle may support more than one loved one. Vene does not sell, ship, or require any new hardware.

2. Medical and Emergency Disclaimer

Important. Please read this section carefully.

  • Vene is not a medical device and has not been cleared or approved by the FDA or any other regulatory body.
  • Vene is not an emergency response system and does not contact 911 or any emergency service. If something appears to be wrong, Vene notifies the caregiver, who decides whether to contact emergency services or take other action.
  • Vene is not a substitute for professional medical care, diagnosis, or treatment. Always seek the advice of a qualified healthcare provider for medical questions.
  • Health and behavioral information surfaced by the Service is informational only and should not be the sole basis for medical decisions.
  • Vene is not currently a HIPAA Covered Entity or Business Associate, and the Service is not subject to the privacy and security requirements of the Health Insurance Portability and Accountability Act. Information you or your loved one share with the Service does not receive HIPAA protections. We are actively working toward HIPAA compliance and will update these Terms and our Privacy Policy if that status changes. How we handle this information today is described in our Privacy Policy.

3. Action Confirmation

Actions Vene takes during a call, such as playing media, notifying a caregiver, or adjusting a connected device where integrations are available, happen conversationally. Vene proposes or responds to a request, and the loved one can agree, decline, or ask to stop an action at any point in the conversation. This is designed to keep the loved one in control while still allowing timely support.

4. Caregiver Responsibilities and Care Circles

Caregivers using the Service acknowledge that:

  • They are responsible for setting up Vene, inviting their care circle, configuring check-ins, and connecting any wearables or smart home accounts their loved one consents to.
  • They are responsible for telling the loved one that Vene is an artificial intelligence service and for obtaining the loved one’s consent to AI conversations and transcription before inviting them.
  • Vene is a supportive tool. It is not a complete care plan and should not be relied upon as the sole means of monitoring the safety of a loved one.
  • They will maintain independent emergency plans and local support arrangements appropriate to their loved one’s situation.
  • They have the legal right and informed consent to invite the loved one to use Vene and to share the personal context they enter on the loved one’s behalf.

A loved-one profile may be established by a caregiver, family member, organization, or other authorized member, and a Care Circle may support more than one loved one. Managing caregivers and authorized members control who is added to or removed from the Care Circle and the member roles available within the Service. Care Circle members may have visibility into each loved one supported by that circle, with read or limited action permissions based on their role. Closing or deleting one member’s Vene account removes that member’s access and personal identifiers, but does not automatically delete shared loved-one or care-circle records while other authorized members remain. If the last authorized member leaves, the loved one or care circle becomes orphaned and is deleted within thirty days. When a caregiver joins an active conversation, the loved one will receive an audible notice that the caregiver has joined.

A managing caregiver, care organization, or other authorized decision maker may request deletion of a loved-one profile, care circle, and associated data, including when the loved one passes away or can no longer use the Service. We process those deletion requests within thirty days unless retention is required by law or needed to resolve a dispute, enforce these Terms, or maintain the security of the Service. If a managing caregiver becomes unable to act and other members remain, we may pause proactive care, billing, or access changes until management is restored. We are not obligated to mediate disputes between Care Circle members and may suspend access to a loved-one profile or care circle until ownership is resolved.

5. Organizational and Agency Use

Home care agencies and other organizations may use the Service to set up and support care for their clients. An organization that creates an account, uploads a roster, or invites patients, caregivers, or family members represents and warrants that it has the legal authority and informed consent to do so, that the information it uploads is accurate, and that it has told each loved one that Vene is an artificial intelligence service.

Organization administrators control which staff members can access the organization’s account and what they can see or do. The organization is responsible for activity under its accounts and for its own legal, professional, and contractual obligations to its clients, which remain independent of these Terms. Use of the Service does not create a business associate or similar relationship between the organization and Vene. If we and an organization have signed a separate written agreement, that agreement governs to the extent it conflicts with these Terms. If an organization’s account is terminated, linked loved-one profiles and care-circle records may be transferred to another authorized manager where reasonably possible or closed in accordance with these Terms and our Privacy Policy.

6. AI Companion Disclosure and Crisis Support

Vene’s voice agent is artificial intelligence. It is not a human.

The agent will tell you it is an AI whenever you ask, and caregivers and organizations must tell each loved one they will be speaking with an AI before inviting them, as described in Sections 4 and 5. Companion AI may not be suitable for some minors; the Service is intended for adults and may not be used by anyone under eighteen.

We maintain a safety protocol for conversations that suggest a risk of suicide or self harm. The agent is designed not to engage with such content and instead to encourage the loved one to speak with a real person, offer crisis support resources such as a crisis line, and shift into a support mode that notifies caregivers so a human can step in. This section is the published description of that protocol, and we update it as the protocol evolves.

7. Notifications and Reliability

Notifications and calls depend on phone connectivity, carrier delivery, mobile operating system behavior, third party platforms, and proper account configuration. We do not guarantee that any given call, notification, or action will be delivered, completed, or received in time. Vene should never be considered a replacement for established emergency services or in person care.

8. AI Powered Conversations

The Service uses artificial intelligence to listen, speak, and remember, as disclosed in Section 6. AI responses may not always be accurate or appropriate, and Vene is not a clinician, therapist, or counselor. Anything Vene says during a call is for support and comfort, not medical, legal, financial, or psychological advice. Use your own judgment and seek qualified professionals when needed.

9. Recording, Transcription, and Consent

Conversations with the Vene agent, whether they happen in the app, over a regular phone call, or by text message, are processed by artificial intelligence in real time, and voice conversations are transcribed into text. Call audio is not recorded or stored; transcripts and text conversations are created and retained as described in our Privacy Policy. By using the Service, you consent to this processing and transcription, and you confirm that every person you invite or allow to participate in a conversation has been told about it and consents as well. When a caregiver joins an active conversation, the loved one receives an audible notice. You may not add a participant to a conversation who has not consented to AI processing and transcription.

10. Fees and Payment

Some parts of the Service require a paid subscription. Prices, billing frequency, the number of loved ones covered, and any free trial are presented before you subscribe, and you must affirmatively accept the renewal terms when you sign up. Subscriptions renew automatically at the end of each billing period and your payment method is charged through our payment processor, Stripe, until you cancel. Vene never collects payment card details in a voice conversation; if you subscribe during a call or over text, we send a secure Stripe checkout link instead.

You can cancel at any time in the app or by contacting us at team@venehealth.com, and cancellation takes effect at the end of the current billing period. Canceling a subscription does not close your account or delete your data; you may terminate your account separately as described below. For subscriptions that renew annually, we will send a reminder before renewal that describes what is being renewed, the charge, and how to cancel. Except where required by law, fees already paid are not refundable. Prices may change with notice before they take effect, and applicable taxes are added where required.

11. Third Party Integrations

Vene works alongside services your loved one already uses, such as wearables and health platforms and healthcare provider records today, and smart speakers, lights, and other connected devices as we add support. Connecting these accounts is optional and only happens with consent. Each integration is governed by the terms and privacy practices of its provider, and we are not responsible for the availability, behavior, or content of those services. Disconnecting an integration at any time will stop further data flow. For healthcare provider records, disconnecting removes the imported records, health-record memories, and stored export files tied to that connection. For other integrations, disconnecting may not retroactively delete data already received under your prior authorization, except where required by law.

12. Service Availability

We work to keep the Service running smoothly, but we do not guarantee uninterrupted operation. The Service depends on internet connectivity, mobile network availability, third party providers, and properly configured devices. Any uptime targets we publish are goals, not guarantees, and we are not liable for interruptions outside our reasonable control.

13. User Accounts, Eligibility, and Termination

The Service is intended for users who are eighteen (18) years of age or older. By creating an account or using the Service on behalf of a loved one, you represent and warrant that you are at least eighteen years old, that any loved one you invite to use the Service is also a legal adult, and that you have authority to invite them and to share the personal context required to operate the Service on their behalf.

You are responsible for keeping your account credentials confidential and for any activity under your account. Notify us promptly if you suspect unauthorized access. We may suspend or terminate accounts that violate these Terms or that put a loved one’s safety or privacy at risk.

You may terminate your account at any time through the app or by contacting us. Upon termination, we will deactivate your account, cancel any active subscription, and delete or anonymize your account data and personal identifiers within thirty days in accordance with our Privacy Policy, except where retention is required by law or is reasonably necessary to resolve disputes, enforce these Terms, or maintain the security of the Service. Shared loved-one and care-circle records may remain available to other authorized care-circle members after your account is closed. Loved-one and care-circle data is deleted within thirty days when the loved one or care circle is deleted, or when it becomes orphaned with no authorized member remaining. You may cancel a pending account deletion before it is completed, but any subscription canceled as part of the deletion request must be restarted separately. Provisions of these Terms that by their nature should survive termination, including those concerning intellectual property and user content, disclaimers, limitation of liability, indemnification, and dispute resolution, will survive.

14. Acceptable Use

You agree not to use the Service to harass, deceive, surveil without consent, or harm any person. You agree not to circumvent the consent or confirmation flows that the Service provides to a loved one, not to infringe any intellectual property right, and not to violate any applicable law. You agree not to use the Service to provide regulated medical, mental health, or emergency services.

15. Intellectual Property and User Content

All intellectual property rights in the Service, including software, models, designs, trademarks, and content, are owned by or licensed to Vene Health. You may not copy, modify, distribute, or reverse engineer any part of the Service without our prior written consent.

You retain ownership of the personal context, conversation content, and other information you or your loved one provide to the Service (collectively, “User Content”). By providing User Content, you grant Vene Health a worldwide, non exclusive, royalty free license to host, store, process, transmit, transcribe, summarize, and use User Content as necessary to operate, support, and improve the Service for you, including powering the conversations, memory, notifications, and actions described in these Terms. This license does not permit us to sell your User Content or use it for advertising. Additional limits on how User Content is processed are described in our Privacy Policy.

16. No Guarantee of Outcomes

The Service is designed to support caregivers, not to prevent any specific outcome. We make no promise that Vene will detect distress, prevent harm, avert injury or illness, slow decline, reduce loneliness, or save a life. Outcomes depend on many factors outside our control, including device behavior, connectivity, third party services, the choices of the loved one and their caregivers, and the underlying medical or psychological condition itself. Use of the Service is not a guarantee of safety, wellbeing, or any particular result.

17. Assumption of Risk

By using the Service, you and any loved one you invite to use the Service expressly assume all risks associated with relying on a software based, non medical, non emergency tool to support a vulnerable person. These risks include, without limitation, the risk that a notification is delayed or missed, that an AI conversation is inaccurate or ill timed, that a connected device fails to respond, that a sign of distress is not detected, or that a situation requiring immediate medical or emergency intervention is not surfaced in time. You agree that Vene is not a substitute for in person care, emergency services, or professional medical judgment, and you accept responsibility for maintaining independent safety plans appropriate to your loved one’s situation.

18. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the Service is provided on an “AS IS” and “AS AVAILABLE” basis, without warranties of any kind, whether express, implied, or statutory. Vene Health disclaims all warranties, including, without limitation, implied warranties of merchantability, fitness for a particular purpose, non infringement, accuracy, reliability, availability, and any warranty arising out of course of dealing or usage of trade. We do not warrant that the Service will meet your requirements, that any specific result will be achieved, that the Service will be uninterrupted, timely, secure, or error free, or that defects will be corrected. No advice or information, whether oral or written, obtained from Vene or through the Service creates any warranty not expressly stated in these Terms.

19. Limitation of Liability

To the maximum extent permitted by applicable law, Vene Health and its officers, directors, employees, agents, contractors, and licensors shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any damages for personal injury, illness, emotional or psychological distress, loss of life, loss of companionship, loss of data, loss of profits, or loss of goodwill, arising from or relating to your use of, reliance on, or inability to use the Service, even if we have been advised of the possibility of such damages. This limitation applies regardless of the legal theory on which the claim is based, including contract, tort (including negligence), strict liability, statute, or otherwise. Our total cumulative liability for any and all claims arising from or related to the Service shall not exceed the greater of one hundred US dollars or the amount you paid us in the twelve months preceding the event giving rise to the claim. Some jurisdictions do not allow the exclusion or limitation of certain damages, including damages for personal injury or death, so these limitations may not apply to you to the extent prohibited by law.

20. Indemnification

You agree to defend, indemnify, and hold harmless Vene Health and its officers, directors, employees, agents, contractors, and licensors from and against any and all claims, demands, liabilities, damages, losses, costs, and expenses, including reasonable attorneys’ fees, arising out of or related to: (a) your use of or access to the Service; (b) your violation of these Terms; (c) your violation of any third party right, including any privacy, publicity, intellectual property, or contractual right; (d) any content or information you submit to the Service, including personal context, health data, or device authorizations; (e) any harm alleged to have come to a loved one or any third party in connection with your use of the Service; or (f) any dispute between you and another caregiver in your circle. We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which case you agree to cooperate with our defense.

21. Modifications to These Terms

We may update these Terms as the Service evolves. We will note material changes by updating the effective date at the top of this page and, where appropriate, by notifying you in the app or by email. Continued use of the Service after a change constitutes acceptance.

22. Governing Law

These Terms are governed by the laws of the State of California, without regard to its conflict of law provisions. Subject to Section 23 (Arbitration and Class Action Waiver), any dispute arising under these Terms shall be resolved in the state or federal courts located in San Francisco County, California.

23. Arbitration and Class Action Waiver

Please read this section carefully. It affects your legal rights, including your right to file a lawsuit in court.

Agreement to Arbitrate. Any dispute, claim, or controversy arising out of or relating to these Terms or the Service, including the formation, interpretation, breach, or termination of these Terms, and whether the claims are based in contract, tort, statute, fraud, misrepresentation, or any other legal theory, shall be resolved through binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, rather than in court. The arbitration shall be conducted in San Francisco, California, or by telephone or video conference at the claimant’s option. Judgment on the arbitrator’s award may be entered in any court of competent jurisdiction.

Exceptions. Either party may bring an individual claim in small claims court if it qualifies, and either party may seek injunctive or other equitable relief in a court of competent jurisdiction for actual or threatened infringement of intellectual property rights.

Class Action Waiver. You and Vene Health agree that any dispute will be brought in an individual capacity only, and not on behalf of, or as part of, any purported class, consolidated, or representative proceeding. Neither you nor Vene may serve as a class representative or class member, and the arbitrator may not consolidate the claims of more than one person. If a court decides that this Class Action Waiver is unenforceable as to any claim or remedy, then that claim or remedy (and only that claim or remedy) shall be severed from arbitration and brought in court, while all other claims shall continue in arbitration.

Opt Out. You may opt out of this arbitration agreement by sending written notice to team@venehealth.com within thirty (30) days of first accepting these Terms. The notice must include your name, the email address associated with your account, and a clear statement that you wish to opt out. Opting out has no other effect on your use of the Service.

24. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court or arbitrator of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it enforceable, or, if modification is not possible, severed from these Terms. The remaining provisions shall continue in full force and effect. The invalidity or unenforceability of any provision in any jurisdiction shall not affect the validity or enforceability of that provision in any other jurisdiction.

25. Force Majeure

Vene Health is not liable for any failure or delay in performance caused by circumstances beyond our reasonable control, including acts of God, natural disasters, fire, flood, power outages, internet or telecommunications failures, third party service interruptions, labor disputes, government actions, public health emergencies, or any other event of force majeure. Notifications, calls, and actions that depend on these systems may be delayed or unavailable during such events.

26. General Provisions

Entire Agreement. These Terms, together with our Privacy Policy and any other policies expressly incorporated, constitute the entire agreement between you and Vene Health regarding the Service and supersede any prior agreements or understandings.

Assignment. You may not assign or transfer these Terms or your account without our prior written consent. We may assign these Terms to an affiliate or to a successor in connection with a merger, acquisition, sale of assets, or by operation of law, without notice.

Notices. We may provide notices through the app, by email to the address associated with your account, or by posting on our website. Notices to us should be sent to team@venehealth.com.

Waiver. Our failure to enforce any right or provision of these Terms will not be considered a waiver of that right or provision.

No Third Party Beneficiaries. These Terms do not create any rights enforceable by any third party.

Survival. Sections concerning intellectual property and user content, disclaimers of warranties, limitation of liability, indemnification, dispute resolution, severability, and any other provisions that by their nature should survive, will survive termination of these Terms or your account.

27. Contact Us

If you have any questions about these Terms, contact us at:

Vene Health
San Francisco, CA
team@venehealth.com