Terms of Service

Effective date: February 23, 2026

These Terms of Service (“Terms”) govern your access to and use of the services provided by Vene Health (“Vene,” “we,” “us,” or “our”), including our wearable monitoring platform, mobile application, and AI voice support (collectively, the “Service”). By using the Service, you agree to be bound by these Terms.

1. Service Description

Vene provides a proactive wearable support system that monitors health metrics via an Apple Watch, delivers AI-driven voice intervention when signs of distress are detected, and alerts designated caregivers when escalation is needed. The Service includes a caregiver mobile application, a patient smartwatch application, and a cloud-based backend platform.

2. Medical Disclaimer

Important: Please read this section carefully.

  • Vene is NOT a medical device and has not been cleared or approved by the FDA or any other regulatory body.
  • Vene is NOT an emergency response system. It does not contact 911 or emergency services.
  • Vene is NOT a substitute for professional medical care, diagnosis, or treatment. Always seek the advice of a qualified healthcare provider.
  • Health metrics collected by the Service are for informational and supportive purposes only and should not be used as the basis for medical decisions.

3. Patient Action Confirmation

Certain actions initiated by the AI agent (such as media playback or caregiver notifications) use a confirmation mechanism. When an action is proposed, the patient has a defined window to cancel it. If no cancellation is received, the action proceeds automatically. This mechanism is designed to respect patient autonomy while ensuring timely support.

4. Caregiver Responsibilities

Caregivers who use the Service acknowledge that:

  • They are responsible for configuring monitoring preferences and response protocols for their patients.
  • Vene is a supplementary tool and should not be relied upon as the sole means of monitoring or ensuring patient safety.
  • They must maintain alternative care arrangements and emergency plans independent of the Service.

5. Emergency Escalation Disclaimer

While Vene can alert designated caregivers when escalation is needed, we do not guarantee the timeliness, reliability, or availability of these alerts. Alerts depend on device connectivity, network availability, and proper system configuration. Vene should never be considered a replacement for established emergency services or protocols.

6. AI-Powered Interactions

The Service uses artificial intelligence to generate voice interactions. These interactions are intended to provide comfort and support, not medical advice. AI responses may not always be perfect, accurate, or appropriate for every situation. Users should exercise their own judgment and seek professional help when needed.

7. Service Availability

We strive to maintain high availability of the Service but do not guarantee uninterrupted operation. The Service depends on internet connectivity, Apple Watch functionality, and third-party infrastructure. Any uptime targets referenced in our materials are goals, not guarantees. We are not liable for service interruptions due to circumstances beyond our reasonable control.

8. Limitation of Liability

To the maximum extent permitted by applicable law, Vene Health and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of the Service. Our total liability for any claims arising from or related to the Service shall not exceed the amount you paid us in the twelve (12) months preceding the claim.

9. User Accounts

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account. We reserve the right to suspend or terminate accounts that violate these Terms.

10. Intellectual Property

All intellectual property rights in the Service, including software, designs, trademarks, and content, are owned by or licensed to Vene Health. You may not copy, modify, distribute, or reverse-engineer any part of the Service without our prior written consent.

11. Modifications to Terms

We may modify these Terms at any time. We will notify you of material changes by posting the updated Terms on our website and updating the effective date. Your continued use of the Service after such changes constitutes acceptance of the modified Terms.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Georgia, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be resolved in the courts located in Fulton County, Georgia.

13. Contact Us

If you have any questions about these Terms, contact us at:

Vene Health
Atlanta, GA
contact@venehealth.com