Consumer Health Data Privacy Policy

1. Consumer Health Data We Collect and Why

We collect the following categories of consumer health data, and we use each only to provide and support the Service: to power conversations with your loved one, decide when to check in, notify caregivers when something seems off, and prepare caregiver updates.

• Wearable and biometric readings. Heart rate, heart rate variability, sleep, breathing, and activity metrics from health platforms a loved one connects.
• Health conditions and care context. Conditions, medications, and eating notes that caregivers record.
• Conversation derived health information. Transcripts of conversations with the Vene voice agent and the mood, symptom, and wellbeing signals inferred from them.
• Care activity data. Check-in schedules, medication reminders, and whether they were completed.

2. Sources of Consumer Health Data

• You and your loved one, in conversations and in the app.
• Caregivers and care organizations that set up and manage a loved one’s care.
• Wearables and health platforms a loved one connects through our wearable data partner.

3. Consumer Health Data We Share

We do not sell consumer health data, and we do not share it for advertising. We share each category listed above only with service providers that process it on our behalf to operate the Service, and with the caregivers and care organizations in a loved one’s care circle.

• AI and voice providers. Deepgram, Cartesia, Groq, Microsoft Azure, and LiveKit process conversation audio and transcripts in real time.
• Memory and storage providers. Supermemory and Microsoft Azure store personal context, transcripts, and media.
• Wearable data provider. Terra connects the health platforms a loved one authorizes.
• Quality and safety tooling. Langfuse receives AI prompts and responses for monitoring and debugging.

We have no affiliates with whom we share consumer health data.

4. Your Rights

If you live in Washington, Nevada, Connecticut, or another state with a consumer health data law, you have the right to access the consumer health data we hold about you, to know who we have shared it with, to withdraw consent to its collection or sharing, and to have it deleted. To exercise any of these rights, email us at team@venehealth.com from the address associated with your account. We will respond within forty five days.

5. Appeals

If we decline a request, you may appeal by replying to our decision or emailing team@venehealth.com with the subject line “Appeal.” A different reviewer will decide your appeal within forty five days and explain the outcome in writing. If your appeal is denied, you may contact your state attorney general.

6. Contact Us

Vene Health
San Francisco, CA
team@venehealth.com