Keep between-visit work from going quiet

Vene sits between the care plan and the work required to carry it out. The care team owns clinical decisions. The organization defines the program, eligible population, outreach rules, escalation path, and staff owner. Vene then supports the repeatable work that otherwise depends on a patient, relative, or staff member remembering to chase it.

• Post-visit or post-discharge outreach on a schedule set by the organization.
• Referral receipt, authorization, scheduling, and completion follow-up.
• Medication and refill status checks without changing the clinical plan.
• Appointment preparation, reminders, rescheduling, and follow-through.
• Administrative insurance, claim, and prior authorization status checks.
• Family updates within the patient’s consent and the organization’s access rules.

1. 1. Detect the open work

   A record event, program schedule, prior conversation, or staff request identifies a specific follow-through task.

2. 2. Confirm with the patient

   Vene reaches the patient through the approved channel, verifies context, and asks for the consent needed for the next action.

3. 3. Complete the administrative step

   Vene performs the permitted outreach or status check and keeps a record of the result and remaining dependency.

4. 4. Hand off what needs staff

   Clinical questions, safety concerns, exceptions, and work that requires staff credentials or judgment go to the named team with the relevant context.

• Select one primary workflow and define the patient population.
• Write the success measure, data source, observation period, and exclusions before launch.
• Map consent, identity, record access, staff ownership, and escalation paths.
• Review every public or clinical claim and train staff on the handoff boundary.
• Start with a small cohort, audit the work weekly, and publish results only after the method and limitations are fixed.