Privacy Policy

Effective date: May 9, 2026

Vene Health (“Vene,” “we,” “us,” or “our”) builds software that helps caregivers stay close to a loved one through phone calls, smart home devices, and wearables they already use. This Privacy Policy explains what we collect, how we use it, and the choices you and your loved one have. It applies to our caregiver mobile application, the companion application installed on a loved one’s phone, our website, and our backend services (collectively, the “Service”).

1. Information We Collect

Account information. Name, email, phone number, and authentication credentials used to create and manage your account or your loved one’s account.

Conversation data. Audio and transcripts from calls between Vene and your loved one, processed in real time and retained so future conversations stay in context.

Personal context and memory. Information you or your loved one choose to share so Vene can be specific to them. Family names, favorite music, daily routines, comforts, fears, and things to gently steer away from.

Health and wearable data. Heart rate, heart rate variability, sleep, breathing, activity, and similar metrics from any wearable or health platform your loved one connects. This may include Apple Health, Google Fit, Fitbit, Garmin, Oura, or WHOOP.

Smart home and device data. Limited state and control data from connected smart home platforms your loved one authorizes. This may include Google Home, Alexa, Apple HomeKit, Philips Hue, Sonos, Ring, SmartThings, Home Assistant, and similar.

Caregiver circle data. Names, contact details, and roles of the people you invite to share visibility or take turns being on call.

Device and usage information. Device identifiers, operating system, app version, and basic usage telemetry needed to operate and improve the Service.

2. How We Use Information

  • Calls and conversation. Powering Vene’s phone calls with your loved one, including listening, speaking, and remembering them across conversations.
  • Proactive check-ins. Combining wearable readings, daily rhythms, your scheduled check-ins, and your direct requests to decide when Vene should reach out.
  • Home actions. Performing the actions your loved one consents to in the moment, such as playing music, adjusting lights, or sending you a note.
  • Caregiver notifications. Letting you know when something seems off, with the relevant context, so you can decide what to do next.
  • Service improvement. Improving Vene’s voice, judgment, and reliability using aggregated and de-identified data. We do not sell personal data and we do not use your conversations to train third party foundation models.

3. Service Providers

We work with a small set of service providers to operate Vene. Each is bound by data protection terms and processes data only as needed to provide their portion of the Service.

  • ElevenLabs. Speech to text and text to speech for live conversations.
  • LiveKit. Real time audio infrastructure for the call layer.
  • Azure OpenAI. Language models used to understand and respond during conversations.
  • Supermemory. Hosted long term memory that stores the personal context and conversational profile you and your loved one share with Vene.
  • Azure Blob Storage. Encrypted storage for media and session data.
  • Wearable and health platforms. Apple Health, Google Fit, Fitbit, Garmin, Oura, WHOOP, and similar, accessed only with explicit consent.
  • Smart home platforms. Google Home, Alexa, Apple HomeKit, Philips Hue, Sonos, Ring, SmartThings, Home Assistant, and similar, accessed only with explicit consent.
  • Resend. Email delivery for waitlist and account communications.

4. Data Security

We use industry standard practices to keep information safe.

  • TLS 1.3 encryption for data in transit.
  • AES 256 encryption for data at rest.
  • HIPAA aligned practices for handling health information.
  • Role based access controls and routine security reviews. Access to personal data is limited to the employees who need it to operate the Service.

5. Conversation Data

Audio and transcripts from calls are processed in real time and stored so future conversations stay in context. You or your loved one may request deletion of any stored conversation at any time by contacting us at team@venehealth.com. We do not sell conversation data and we do not use it to train third party models.

6. Memory Data

Vene stores personal context such as names, routines, and preferences so each call feels familiar. You and your loved one can review, edit, or clear this memory from inside the app at any time. Clearing memory does not affect other categories of data unless you also request that.

7. Your Rights

You and your loved one have the right to:

  • Access. Request a copy of your personal data.
  • Delete. Request deletion of personal data and account information.
  • Withdraw consent. Stop further data collection or disconnect any integration at any time.
  • Portability. Receive your data in a structured, commonly used format.

To exercise any of these rights, contact us at team@venehealth.com.

8. Data Retention

We retain personal data only as long as it is useful to provide the Service or as required by law. Conversation data, memory, and connected device data are kept for the duration of an active account. When you close an account, we delete personal data within thirty days, except where retention is required by law.

9. Children’s Privacy

Vene is intended for adults. We do not knowingly collect personal information from children under thirteen. If we learn that we have collected information from a child under thirteen, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy as the Service evolves. We will note material changes by updating the effective date at the top of this page and, where appropriate, by notifying you in the app or by email. Continued use of the Service after a change constitutes acceptance.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, contact us at:

Vene Health
San Francisco, CA
team@venehealth.com