Privacy Policy

Effective date: February 23, 2026

Vene Health (“Vene,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share information when you use our wearable monitoring platform, mobile application, and related services (collectively, the “Service”).

1. Information We Collect

Health metrics — Heart rate, heart rate variability (HRV), blood oxygen saturation (SpO2), and movement data collected via Apple HealthKit on your Apple Watch.

Audio and voice data — Voice audio captured during active AI voice sessions for real-time processing and support.

Personal context — Information you or your caregiver provide about preferences, routines, medical history, and care instructions to personalize the experience.

Account information — Name, email address, and authentication credentials used to create and manage your account.

Device information — Device identifiers, operating system version, and connectivity data necessary for service operation.

2. How We Use Your Data

  • Distress detection — Analyzing health metrics in real-time to identify signs of distress or abnormal patterns.
  • AI voice intervention — Powering personalized, calming voice interactions when distress is detected or check-ins are initiated.
  • Caregiver alerts — Notifying designated caregivers when escalation is needed, with relevant context about the situation.
  • Service improvement — Improving our detection algorithms and support quality with aggregated, de-identified data.

3. Third-Party Services

We use the following third-party services to operate Vene. Each processes data only as necessary for service functionality:

  • ElevenLabs — Speech-to-text and text-to-speech for voice sessions.
  • LiveKit — Real-time audio streaming infrastructure for voice sessions.
  • Azure OpenAI — AI language model for generating contextual voice responses.
  • Azure Blob Storage — Secure cloud storage for media and session data.
  • Apple HealthKit — On-device health data access with explicit user permission.

4. Data Security

We implement industry-standard security measures to protect your data:

  • TLS 1.3 encryption for all data in transit.
  • AES-256 encryption for all data at rest.
  • HIPAA-compliant practices for handling health information.
  • Regular security audits and access controls limiting data access to authorized personnel.

5. Audio Data

Voice audio is processed in real-time during active sessions. Audio recordings are stored to maintain conversation context and improve session quality. You may request deletion of any stored audio data at any time by contacting us at contact@venehealth.com.

6. Your Rights

You have the right to:

  • Access your personal data and request a copy.
  • Delete your personal data and account information.
  • Withdraw consent for data collection at any time.
  • Data portability — receive your data in a structured, commonly used format.

To exercise any of these rights, contact us at contact@venehealth.com.

7. Data Retention

We retain your data only as long as necessary to provide the Service and fulfill the purposes described in this policy. Health metrics are retained for the duration of your active account. Upon account closure, all personal data is deleted within 30 days, except where retention is required by law.

8. Children's Privacy

Vene is not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected data from a child under 13, we will take steps to delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the effective date. Continued use of the Service after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, contact us at:

Vene Health
Atlanta, GA
contact@venehealth.com